Troubleshooting

Q: What should I do if a scan fails to complete?

A: First, verify your configuration settings (URL, credentials, repository link, or API key). If everything is correct, try restarting the scan. If the issue persists, check the error logs under the project dashboard. For recurring failures, raise a support ticket with logs and timestamps for investigation.

Q: Why am I not seeing results in the dashboard after running tests?

A: This may occur if the test execution is still in progress or if results have not synced properly. Refresh the dashboard, check the execution queue, and ensure your project is connected to the correct environment. If unresolved, contact support with the test case ID.

Q: How can I resolve login/authentication issues?

A: Ensure your credentials are valid and that your role has appropriate access permissions. If using SSO or Azure AD, confirm that your organization's identity provider is properly integrated. For password-related issues, use the reset option on the login page.

Q: The platform is running slowly. What steps should I take?

A: Performance issues may be linked to network latency or high concurrent usage. Check your internet connection and retry. If slowness persists, note the time, environment, and action being performed, and share details with the support team.