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Technical Support

Q: How do I contact TestingAIde support?​

A: You can contact our support team through following channels:

  • Email support: Send an email to the official support address.
  • Customer portal: Access the support portal to raise requests, track ongoing issues, and browse the knowledge base.

Q: What is the support window offered by TestingAIde?​

A: Standard support is available during business hours (9 AM – 6 PM IST, Monday–Friday).

Response times are governed by Service Level Agreements (SLAs), with faster turnaround for higher-priority incidents.

Q: How can I track a support ticket once it has been raised?​

A: Each support request generates a unique ticket ID. Users can:

  • Use the support portal to track ticket status and updates.
  • Receive email notifications for every progress update or resolution.
  • Escalate unresolved tickets through the escalation matrix available in the portal.

Q: What information should I provide when raising a support ticket?​

A: To ensure quick resolution, include:

  • Project name and environment (Dev, QA, Staging, or Production).
  • Detailed description of the issue, including screenshots or error logs.
  • Steps to reproduce the problem, if applicable.
  • Impact severity (e.g., blocking release, minor inconvenience).

Providing this context helps the support team diagnose and resolve issues faster.

Q: Does TestingAIde provide self-service resources for troubleshooting?​

A: Yes. In addition to direct support, you can access:

  • Knowledge Base: Guides, tutorials, and troubleshooting steps.
  • FAQs: Commonly asked questions and solutions.
  • Product Documentation: User guides, API references, and setup manuals.
  • Community Forums (for selected plans): Peer-to-peer discussions and shared best practices.