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Contact and Escalation

Q: How can I get in touch with the TestingAIde team?

A: You can reach through:

  • Our contact-us page https://cloudangles.com/contact-us
  • The Dedicated support portal to raise and track requests.
  • Email support at for direct communication.
  • Scheduled feedback meetings with our team, if required.

Q: What is the escalation process if my issue is not resolved on time?​

A: If your concern remains unresolved, you can escalate it by:

  1. Raising a follow-up in the support portal with your ticket ID.
  2. Requesting escalation to a senior support engineer.
  3. Using the contact details provided in your onboarding documentation for direct escalation.

Q: Can I track the progress of my request?​

A: Yes. Every ticket raised in the support portal comes with a unique tracking ID. You can log in anytime to view progress, updates, and closure status.

Q: What kind of support communication can I expect?​

A: You will receive regular updates via email or the support portal until the issue is resolved. Our team ensures clear communication at every step of the troubleshooting process.