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Error Messages & Troubleshooting

Error MessagePossible CauseResolution
Token Limit ExceededThe request or dataset is larger than the allowed token size.Reduce the input size by splitting input into smaller chunks or shortening queries.
Session ExpiredYour login session has timed out due to inactivity.Log back into the platform to continue working.
License ExpiredThe allocated license limit (users or usage) has been reached.Contact your admin to extend or renew the license.
Server ErrorAn unexpected error occurred on the server side.Retry after some time. If it persists, raise a support ticket.
Network ErrorConnectivity issues between your system and the server.Check your internet connection and retry. If stable, verify firewall/VPN settings.